- Notify me
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FREQUENTLY ASKED QUESTIONS
What is the Almost-Perfects collection?
The Almost-Perfects collection gives a second life to a selection of bags and accessories with cosmetic imperfections or signs of wear. Each piece is carefully inspected and offered at a price reflecting its condition, without compromising its functionality.
How is the condition of each item assessed?
Each piece is classified into one of four condition categories, as indicated on its product page:
- Very Good Condition: Like new, with possible minor imperfections.
- Good Condition: May show visible but subtle imperfections.
- Fair Condition: Shows noticeable signs of wear or imperfections.
- Worn Condition: Shows more significant signs of wear or imperfections.
What types of imperfections might the items have?
Imperfections may take various forms, including irregularities in the material's texture, visible marks or stains on the leather, slight distortions or compression of the bag's shape, and minor finishing irregularities. Their nature and extent vary from one piece to another.
Are natural marks on leather considered imperfections?
No. Leather is a natural material, and its pores, creases, subtle marks and variations in colour are part of its character. These natural characteristics are not considered defects.
Are the imperfections visible in the product photos?
The photographs show the bag's design and colour but may not reflect the specific imperfections of each piece. The condition of each item is indicated on its product page to help guide your choice.
Can I return an Almost-Perfects item?
Yes, you have 30 days from delivery to return your item, in accordance with our returns and refunds policy. The item must be returned in the condition in which you received it.
- Up to day 14: you will be refunded, in accordance with your right of withdrawal.
- From day 15 to day 30: you can choose between a refund and a store credit valid for one year.
Return shipping is not complimentary for this collection and remains at your expense. You can also return your item free of charge at our Paris boutique.
Are Almost-Perfects items covered by a warranty?
Almost-Perfects items are not covered by our one-year commercial warranty against manufacturing defects. They remain covered by the statutory guarantees: the legal guarantee of conformity and the guarantee against hidden defects, excluding the imperfections described on the product page.
Can the stated imperfections be the subject of a claim?
No. By purchasing an Almost-Perfects item, you accept the imperfections corresponding to the condition level stated on its product page, as set out in our terms of sale and our returns and refunds policy. These imperfections cannot, on their own, justify a claim for a defect. They do not affect your right to return the item within 30 days.